Skip to main content

Have you lost money to a Romance Scam? We can help.

If you’ve been tricked into making a payment or authorising a transfer from your bank, you’re not alone.

Our experienced team will guide you through the process of reclaiming your money and securing the compensation you deserve. Supporting you every step of the way.

Your privacy is our priority. Learn how we protect your data. See our privacy policy & terms.

Romance Scams

We Understand Romance Scams

At Claims Supermarket, we understand that falling victim to a Romance Scam can happen to anyone.

Here is the most common scenario:

Romance scam: Criminals create fake profiles on social media or dating websites to build a relationship with you, then manipulate you into sending them money.

If this scenario sounds familiar, and you’ve lost £3,500 or more, we’re here to help.

We understand the emotional impact of scams and fraud, and our experienced team have helped countless victims to reclaim what’s rightfully theirs.

You’re not alone in this fight.

We walk you through the whole process like a human being (backed up with our SRA-regulated legal expertise).

Why Choose Claims Supermarket

Romance Scams

No Win, No Fee

So you only pay if we get your money back.

SRA-Regulated Law Firm

We have the expertise and legal knowledge you need.

Stress-Free Process

We’re here to make it easy, and guide you through the whole thing.

Mis Sold PCP Car Finance Claim

Can You Make A Claim?

If you’ve lost more than £3,500 due to a romance scam or fraud and haven’t tried to get compensation yet, or your UK bank has refused your claim, you may still be able to recover your losses.

Here are some situations where you might have a strong case for a claim:

  • You made payments that were unusual for your typical banking habits, such as large sums to suppliers and individuals when you usually make much smaller payments.
  • You made payments to foreign accounts, even though you usually operate entirely within the UK.

If any of these apply to you, or you believe your bank didn’t do enough to protect you from fraud, we’re here to help. Our experienced team will assess your case and work tirelessly to recover your losses.

How it Works

Complete the claim form


Complete claim details over the phone


We launch your claim


You receive your compensation


We are one of the leading claims handlers in the uk and have helped clients claim tens of millions of pounds in compensation. You only pay us a fee from the compensation rewarded – no win, no fee.

frequently asked questions

How long does the claims process take?

 We understand that you want to recover your money as quickly as possible. As a guide, if the UK Bank settles directly then the claim could take as little as 3 weeks. If the claim needs to be sent to the Financial Ombudsman Services (FOS), it can take 6+ months. Our experienced team works hard to resolve your claim quickly. We’ll keep you informed at every step of the process.

How much does it cost to make a claim?

We believe that everyone deserves justice, regardless of their financial situation. That’s why we operate on a no-win, no-fee basis. You won’t pay a penny unless we successfully recover your money. If we win, our fee is a percentage of the recovered amount, which we’ll agree upon before starting your case.

What if my bank has already refused my claim?

Even if your bank has refused your claim, you may still be eligible for compensation. Banks don’t always conduct thorough investigations or consider all the relevant factors. Our team will independently review your case and work to build a strong argument on your behalf.

Can I get my money back if someone used my debit card?

If your debit card has been used fraudulently, the regulations state you must be refunded immediately if you’ve had money taken from your account without your permission. You must report the loss of your debit card, or any unauthorised payments, as soon as possible.

How do I know if I’m eligible?

If a payment was made from a UK Bank Account to the fraudster, you are eligible to make a claim. If you are a resident of another country, then you are still eligible as long as the money was transferred from your UK Bank Account.

What Legal Code do the banks follow?

On 28 May 2019 UK Finance launched the Contingent Reimbursement Model Code for Authorised Push Payment Scams (‘Code’). This voluntary code (and to which the majority of the ‘big name’ banks have signed up) ensures that many victims of APP scams are reimbursed in full by their bank, provided that the victim has not acted with ‘gross negligence’ in making the payment. The Code applies to all personal customers and micro enterprises (an enterprise which employs fewer than 10 people and whose annual turnover and annual balance sheet total does not exceed €2m).

However, it is worth noting that any entitlement to any reimbursement under the Code will cover only the stolen funds and not any consequential loss claimed (for example, lost profits from a transaction for which the funds would otherwise have been used). For victims who fall outside the scope of the Code, seeking reimbursement of stolen funds from their bank can be more difficult.

What makes Claims Supermarket different?

  • Specialist advisors are involved on every case and if necessary we will pay for specialist advice.
  • Claims are professionally and individually prepared and are submitted with the relevant evidence to support such a claim.
  • We believe that by taking this approach you can be confident that you have a claim with a strong prospect of success.
  • Claims Supermarket will not charge you for the initial investigation and can work on a no win no fee to take a case forward.

What do I need to start my claim?

To get started, we’ll need some basic information about your case, such as the amount lost, the date of the incident, and any relevant correspondence with your bank. Our team will guide you through the process and let you know if any additional information is needed.

Request a Call Back

Enter your details and one of the team will call you back.

We take your data seriously. See our privacy policy & terms.