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Have you lost money to a scam? Do you bank with Natwest? We can help.

If you’ve been tricked into making a payment or authorising a transfer from your bank, and Natwest bank are not reimbursing you, you’re not alone.

We’re an SRA-regulated firm specialising in helping people like you get their money back.

Our services are no-win, no-fee, so there’s no risk to you.

Our experienced team will guide you through the process of reclaiming your money and securing the compensation you deserve. Holding your hand every step of the way.

Your privacy is our priority. Learn how we protect your data. See our privacy policy & terms.

Card Scams and Fraud Claims

Types of scam we can help you with

At Claims Supermarket, we understand that falling victim to a scam can happen to anyone. Here are some of the most common types of scams we help people with:

Invoice and mandate scam: This happens when you try to pay an invoice to a legitimate payee, but the scammer intercepts and changes the payment details, tricking you into sending money to them instead.

CEO fraud: In this case, the scammer impersonates a high-ranking official from an organisation, such as the CEO, and convinces you to make a payment to a fraudulent account.

Police or bank impersonation scam: Criminals may contact you, pretending to be from the police or your bank, and pressure you into transferring funds for supposed security reasons.

Family or friend impersonation scam: Scammers may pose as a family member or friend, often claiming to be in an emergency situation, and ask you to send money to help them.

Purchase scam: If you’ve paid for goods or services that never arrive, you may have fallen victim to a purchase scam.

Investment scam: Fraudsters may convince you to move your money into a non-existent fund or fake investment opportunity, promising high returns but ultimately stealing your money.

Romance scam: Criminals create fake profiles on social media or dating websites to build a relationship with you, then manipulate you into sending them money.

Advance fee scam: In this scam, criminals convince you to pay a fee upfront, claiming it will lead to a larger payment or valuable goods, but you receive nothing in return.

If any of these situations sound familiar, and you’ve lost £3,500 or more, Claims Supermarket is here to help. Our experienced team will work tirelessly to reclaim your money without making your life more stressful.

Why Choose Claims Supermarket

Romance Scams

No Win, No Fee

So you only pay if we get your money back.

SRA-Regulated Law Firm

We have the expertise and legal knowledge you need.

Stress-Free Process

We’re here to make it easy, and guide you through the whole thing.

Mis Sold PCP Car Finance Claim

Can You Make A Claim?

If you’ve lost more than £3,500 due to a scam or fraud from your Natwest bank account and haven’t tried to get compensation yet, or your Natwest bank has refused your claim, you may still be able to recover your losses.

Here are some situations where you might have a strong case for a claim:

  • You made payments that were unusual for your typical banking habits, such as large sums to suppliers when you usually make much smaller payments.
  • The fraudulent payments came from an account that was otherwise inactive.
  • You made payments to foreign accounts, even though your business operates entirely within the UK.

If any of these apply to you, or you believe your Natwest bank didn’t do enough to protect you from fraud, we’re here to help. Our experienced team will assess your case and work tirelessly to recover your losses.

How it Works

Complete the claim form

YOU COMPLETE OUR CLAIM FORM

Complete claim details over the phone

WE CALL YOU TO COMPLETE YOUR CLAIM DETAILS & CHECK ELIGIBILITY

We launch your claim

WE LAUNCH & MANAGE YOUR CLAIM

You receive your compensation

IF SUCCESSFUL, YOU RECEIVE 
YOUR COMPENSATION

We are one of the leading claims handlers in the uk and have helped clients claim tens of millions of pounds in compensation. You only pay us a fee from the compensation rewarded – no win, no fee.

frequently asked questions

How long does the claims process take?

 We understand that you want to recover your money as quickly as possible. As a guide, if the UK Bank settles directly then the claim could take as little as 3 weeks. If the claim needs to be sent to the Financial Ombudsman Services (FOS), it can take 6+ months. Our experienced team works hard to resolve your claim quickly. We’ll keep you informed at every step of the process.

How much does it cost to make a claim?

We believe that everyone deserves justice, regardless of their financial situation. That’s why we operate on a no-win, no-fee basis. You won’t pay a penny unless we successfully recover your money. If we win, our fee is a percentage of the recovered amount, which we’ll agree upon before starting your case.

What if my bank has already refused my claim?

Even if your bank has refused your claim, you may still be eligible for compensation. Banks don’t always conduct thorough investigations or consider all the relevant factors. Our team will independently review your case and work to build a strong argument on your behalf.

Can I get my money back if someone used my debit card?

If your debit card has been used fraudulently, the regulations state you must be refunded immediately if you’ve had money taken from your account without your permission. You must report the loss of your debit card, or any unauthorised payments, as soon as possible.

How do I know if I’m eligible?

If a payment was made from a UK Bank Account to the fraudster, you are eligible to make a claim. If you are a resident of another country, then you are still eligible as long as the money was transferred from your UK Bank Account.

What Legal Code do the banks follow?

On 28 May 2019 UK Finance launched the Contingent Reimbursement Model Code for Authorised Push Payment Scams (‘Code’). This voluntary code (and to which the majority of the ‘big name’ banks have signed up) ensures that many victims of APP scams are reimbursed in full by their bank, provided that the victim has not acted with ‘gross negligence’ in making the payment. The Code applies to all personal customers and micro enterprises (an enterprise which employs fewer than 10 people and whose annual turnover and annual balance sheet total does not exceed €2m).

However, it is worth noting that any entitlement to any reimbursement under the Code will cover only the stolen funds and not any consequential loss claimed (for example, lost profits from a transaction for which the funds would otherwise have been used). For victims who fall outside the scope of the Code, seeking reimbursement of stolen funds from their bank can be more difficult.

What makes Claims Supermarket different?

  • Specialist advisors are involved on every case and if necessary we will pay for specialist advice.
  • Claims are professionally and individually prepared and are submitted with the relevant evidence to support such a claim.
  • We believe that by taking this approach you can be confident that you have a claim with a strong prospect of success.
  • Claims Supermarket will not charge you for the initial investigation and can work on a no win no fee to take a case forward.

What do I need to start my claim?

To get started, we’ll need some basic information about your case, such as the amount lost, the date of the incident, and any relevant correspondence with your bank. Our team will guide you through the process and let you know if any additional information is needed.

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