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Support on what to do if you have been scammed

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How We Help

At Claims Supermarket, we understand that falling victim to a scam online can happen to anyone. Here are some of the most common types of scams we help people with:

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Contact us if you have been scammed

Invoice and mandate scam

This happens when you try to pay an invoice to a legitimate payee, but the scammer intercepts and changes the payment details, tricking you into sending money to them instead.

What can you do about an invoice / mandate scam? If you, or your business, have fallen victim to a invoice and/or mandate scam, Claims Supermarket has the legal expertise to complete your claim on a No Win No Fee basis. Start your claim now by clicking here to complete our easy claim form.

CEO fraud

CEO fraud, also known as Business Email Compromise (BEC), is a sophisticated scam targeting businesses of all sizes, with the UK seeing a significant rise in such cases. This form of cybercrime involves impersonating a company’s CEO or high-ranking executive to deceive employees, customers, or partners into transferring money and/or sensitive information.

CEO fraud typically begins with cybercriminals gaining access to, or spoofing, an executive’s email account. They then send convincing messages to employees, typically those working within finance or HR departments, detailing instructions to make urgent payments or share confidential information.

Such emails will often mimic the CEO’s writing style and use sophisticated social engineering tactics, making them hard to detect.

What can you do about CEO Fraud? If you, or your business, have fallen victim to a CEO scam, Claims Supermarket has the legal expertise to complete your claim on a No Win No Fee basis. Start your claim now by clicking here to complete our easy claim form.

Police or bank impersonation scam

Criminals may contact you, pretending to be from the police or your bank, and pressure you into transferring funds for supposed security reasons.

What can you do about a police or bank impersonation scam? If you, or your business, have fallen victim to a scammer impersonating someone from the police or your bank, Claims Supermarket has the legal expertise to complete your claim on a No Win No Fee basis. Start your claim now by clicking here to complete our easy claim form.

Family or friend impersonation scam

Scammers may pose as a family member or friend, often claiming to be in an emergency situation, and ask you to send money to help them.

What can you do about a family or friend impersonation scam? If you, or your business, have fallen victim to a scammer impersonating a member of your family or a friend, Claims Supermarket has the legal expertise to complete your claim on a No Win No Fee basis. Start your claim now by clicking here to complete our easy claim form.

Purchase scam

If you’ve paid for goods or services that never arrive, you may have fallen victim to a purchase scam.

What can you do about a purchase scam? If you, or your business, have fallen victim to a purchase scam, where you have been scammed into making a payment for products that do not exist and will never arrive, then Claims Supermarket has the legal expertise to complete your purchase scam claim on a No Win No Fee basis. Start your bank APP scam claim now by clicking here to complete our easy claim form.

Investment scam

Investment scams and the mis-selling of financial investments has led to investment advisors and managers to be fined millions.

Heavily regulated, the financial services sector is duty-bound to protect consumers; therefore, investment scam claims often stem from when regulated brokers or fund managers may have breached said regulations.

What can you do about an investment scam? Get in touch with us right away. Our team of expert legal professionals will review the circumstances of your investment and identify if any breaches occurred, of which we can attempt to seek compensation on your behalf.

Should we discover that any investment fraud or scams have occurred, we may also be able to recover additional funds.

We are here to help you claim with confidence. If you would like a free investment review, please complete our form and we will be in touch as soon as possible.

Romance scam

Romance scammers will create fake profiles on social media or dating websites – typically using stolen photos of conventionally attractive people – to build an intimate (long distance) relationship with a victim.

Romance scammers will then, once a deep connection as been established, emotionally manipulate and extort you into sending money. Romance fraudsters will typically claim the following reasons for needing financial payments: claiming they have a frozen bank account, have a close relative who requires an emergency medical procedure, stranded and unable to pay for transports, are required to pay a hefty customs charge.

What can you do if you are the victim of a romance scam? Should you believe that you are a legitimate victim of an organised romance scam, we can help. With Claims Supermarket, we can take action against romance fraud. Start your claim now by clicking here to complete our easy claim form.

Advance fee scam

In this scam, criminals convince you to pay a fee upfront, claiming it will lead to a larger payment or valuable goods, but you receive nothing in return.

What can you do if you are the victim of an advance fee scam? The experts at Claims Supermarket can help you complete your claim to take action against the advance fee scam that you have been a victim of. Start your claim now by clicking here to complete our easy claim form.

Why Choose Claims Supermarket

No Win, No Fee

So you only pay if we get your money back.

SRA-Regulated Law Firm

We have the expertise and legal knowledge you need to help you recover from being scammed.

Stress-Free Process

We’re here to make it easy, and guide you through the whole thing.

Can You Make A Claim?

If you’ve lost more than £3,500 due to a scam or fraud from a UK Bank account and haven’t tried to get compensation yet, or your UK bank has refused your claim, you may still be able to recover your losses.

Here are some situations where you might have a strong case for a claim:

You made payments that were unusual for your typical banking habits, such as large sums to suppliers when you usually make much smaller payments.
The fraudulent payments came from an account that was otherwise inactive.
You made payments to foreign accounts, even though you only usually make UK payments.

If any of these apply to you, or you believe your bank didn’t do enough to protect you from fraud, we’re here to help. Our experienced team will assess your case and work tirelessly to recover your losses.

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How it Works

YOU COMPLETE OUR CLAIM FORM

WE CALL YOU TO COMPLETE YOUR CLAIM DETAILS & CHECK ELIGIBILITY

WE LAUNCH & MANAGE YOUR CLAIM

IF SUCCESSFUL, YOU RECEIVE  YOUR COMPENSATION

We are one of the leading claims handlers in the UK and have helped our clients who are victims of being scammed to claim tens of millions of pounds in compensation. You only pay us a fee from the compensation rewarded – no win, no fee.

frequently asked questions

How long does the claims process take?

We understand that, after being scammed, you want to recover your money as quickly as possible. As a guide, if the UK Bank settles directly then the claim could take as little as 3 weeks. If the claim needs to be sent to the Financial Ombudsman Services (FOS), it can take 6+ months. Our experienced team works hard to resolve your claim quickly. We’ll keep you informed at every step of the process.

How much does it cost to make a claim?

At Claims Supermarket, we operate on a No Win No Fee pricing model for all of our Claims products, including Bank APP Scam Claims and other types of Scam Claims. If we win your case, we will charge you in accordance with the charges set out in the table below. Please note the charges set out below are plus VAT.

The fees set out below have been set by the Solicitors Regulation Authority (“the SRA”) and we cannot charge you more for our services. There are certain circumstances, where the below table of fees will not apply, for example; in the event that your scam claim is complex or forms part of a Group claim via the Courts. We would have to seek the SRA’s approval to charge you more than set out in the below table and we would need your agreement prior to any changes.

Band	Redress Awarded for Claim	The maximum percentage rate of charge	The maximum total charge (£) – plus VAT
1	£1 – £1,499	30%	£420
2	£1,500 – £9,999	28%	£2,500
3	£10,000 – £24,999	25%	£5,000
4	£25,000 – £49,999	20%	£7,500
5	£50,000 or above	15%	£10,000

The reason we set the amount of your fee at the rates set out above plus VAT, is in accordance with the SRA Regulatory Arrangements (Claims Management Fees) Rules 2024, made by the Solicitors Regulation Authority Board which came into force on the 26th July 2024.

What if my bank has already refused my claim?

Even if your bank has refused your claim, you may still be eligible for compensation as a victim of a bank scam. Banks don’t always conduct thorough investigations or consider all the relevant factors. Our team will independently review your case and work to build a strong argument on your behalf.

Can I get my money back if someone used my debit card?

If your debit card has been used fraudulently, the regulations state you must be refunded immediately if you’ve had money taken from your account without your permission. You must report the loss of your debit card, or any unauthorised payments, as soon as possible.

How do I know if I’m eligible?

If a payment was made from a UK Bank Account to the fraudster, you are eligible to make a claim.

If you are a resident of another country, then you are still eligible as long as the money was transferred from your UK Bank Account.

We support individuals and micro businesses (an enterprise which employs fewer than 10 people and whose annual turnover and annual balance sheet total does not exceed €2m).

What makes Claims Supermarket different?

Specialist advisors are involved on every APP scam case and if necessary we will pay for specialist advice.
The team understand the details of the regulations, as well as how your bank and others are handling similar issues and their interpretations of the rules. This helps us draft a significantly stronger case to the bank.
We fight for goodwill and interest knowing what levels are market norms.
Claims are professionally and individually prepared and are submitted with the relevant evidence to support such a claim.
We believe that by taking this approach you can be confident that you have a claim with a strong prospect of success.
Claims Supermarket will not charge you for the initial investigation and can work on a no win no fee basis to take a case forward.

What do I need to start my claim?

To get started, we’ll need some basic information about your case, such as the amount lost, the date of the incident, and any relevant correspondence with your bank. Our team will guide you through the process and let you know if any additional information is needed. Start your bank APP scam claim now by clicking here to complete our easy claim form.

Request a Call Back

Press the button below to enter your details. One of our experienced and specialist team will call you back to discuss the scam that you have fallen victim to and what can be done about it.