Lost money to a scam or fraud?
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At Claims Supermarket, we understand that falling victim to a scam can happen to anyone. Here are some of the most common types of scams we help people with:
- Fast claim submission
- Industry leading experience
- No win no fee
Invoice and mandate scam
This happens when you try to pay an invoice to a legitimate payee, but the scammer intercepts and changes the payment details, tricking you into sending money to them instead.
CEO fraud
CEO fraud, also known as Business Email Compromise (BEC), is a sophisticated scam targeting businesses of all sizes, with the UK seeing a significant rise in such cases. This form of cybercrime involves impersonating a company’s CEO or high-ranking executive to deceive employees, customers, or partners into transferring money and/or sensitive information.
CEO fraud typically begins with cybercriminals gaining access to, or spoofing, an executive’s email account. They then send convincing messages to employees, typically those working within finance or HR departments, detailing instructions to make urgent payments or share confidential information.
Such emails will often mimic the CEO’s writing style and use sophisticated social engineering tactics, making them hard to detect.
If you, or your business, have fallen victim to a CEO scam Claims Supermarket has the legal expertise to complete your claim.
Police or bank impersonation scam
Criminals may contact you, pretending to be from the police or your bank, and pressure you into transferring funds for supposed security reasons.
Family or friend impersonation scam
Scammers may pose as a family member or friend, often claiming to be in an emergency situation, and ask you to send money to help them.
Purchase scam
If you’ve paid for goods or services that never arrive, you may have fallen victim to a purchase scam.
Investment scam
Investment scams and the mis-selling of financial investments has led to investment advisors and managers to be fined millions.
Heavily regulated, the financial services sector is duty-bound to protect consumers; therefore, investment scam claims often stem from when regulated brokers or fund managers may have breached said regulations.
Our team of expert legal professionals will review the circumstances of your investment and identify if any breaches occurred, of which we can attempt to seek compensation on your behalf.
Should we discover that any investment fraud or scams have occurred, we may also be able to recover additional funds.
We are here to help you claim with confidence. If you would like a free investment review, please complete our form and we will be in touch as soon as possible.
Romance scam
Romance scammer will create fake profiles on social media or dating websites – typically using stolen photos of conventionally attractive people – to build an intimate (long distance) relationship with a victim.
Romance scammers will then, once a deep connection as been established, emotionally manipulate and extort you into sending money. Romance fraudsters will typically claim the following reasons for needing financial payments: claiming they have a frozen bank account, have a close relative who requires an emergency medical procedure, stranded and unable to pay for transports, are required to pay a hefty customs charge.
Should you believe that you are a legitimate victim of an organised romance scam, we can help. With Claims Supermarket, we can take action against romance fraud.
Advance fee scam
In this scam, criminals convince you to pay a fee upfront, claiming it will lead to a larger payment or valuable goods, but you receive nothing in return.
Why Choose Claims Supermarket
No Win, No Fee
So you only pay if we get your money back.
SRA-Regulated Law Firm
We have the expertise and legal knowledge you need.
Stress-Free Process
We’re here to make it easy, and guide you through the whole thing.
Can You Make A Claim?
If you’ve lost more than £3,500 due to a scam or fraud from a UK Bank account and haven’t tried to get compensation yet, or your UK bank has refused your claim, you may still be able to recover your losses.
Here are some situations where you might have a strong case for a claim:
- You made payments that were unusual for your typical banking habits, such as large sums to suppliers when you usually make much smaller payments.
- The fraudulent payments came from an account that was otherwise inactive.
- You made payments to foreign accounts, even though your business operates entirely within the UK.
If any of these apply to you, or you believe your bank didn’t do enough to protect you from fraud, we’re here to help. Our experienced team will assess your case and work tirelessly to recover your losses.
How it Works
YOU COMPLETE OUR CLAIM FORM
WE CALL YOU TO COMPLETE YOUR CLAIM DETAILS & CHECK ELIGIBILITY
WE LAUNCH & MANAGE YOUR CLAIM
IF SUCCESSFUL, YOU RECEIVE YOUR COMPENSATION
We are one of the leading claims handlers in the uk and have helped clients claim tens of millions of pounds in compensation. You only pay us a fee from the compensation rewarded – no win, no fee.
frequently asked questions
How long does the claims process take?
We understand that you want to recover your money as quickly as possible. As a guide, if the UK Bank settles directly then the claim could take as little as 3 weeks. If the claim needs to be sent to the Financial Ombudsman Services (FOS), it can take 6+ months. Our experienced team works hard to resolve your claim quickly. We’ll keep you informed at every step of the process.
How much does it cost to make a claim?
At Claims Supermarket, we operate on a No Win No Fee pricing model for all of our Claims products. If we win your case, we will charge you in accordance with the charges set out in the table below. Please note the charges set out below are plus VAT.
The fees set out below have been set by the Solicitors Regulation Authority (“the SRA”) and we cannot charge you more for our services. There are certain circumstances, where the below table of fees will not apply, for example; in the event that your claim is complex or forms part of a Group claim via the Courts. We would have to seek the SRA’s approval to charge you more than set out in the below table and we would need your agreement prior to any changes.
Band | Redress Awarded for Claim | The maximum percentage rate of charge | The maximum total charge (£) – plus VAT |
1 | 1 – 1,499 | 30% | 420 |
2 | 1,500 – 9,999 | 28% | 2,500 |
3 | 10,000 – 24,999 | 25% | 5,000 |
4 | 25,000 – 49,999 | 20% | 7,500 |
5 | 50,000 or above | 15% | 10,000 |
The reason we set the amount of your fee at the rates set out above plus VAT, is in accordance with the SRA Regulatory Arrangements (Claims Management Fees) Rules 2024, made by the Solicitors Regulation Authority Board which came into force on the 26th July 2024.
What if my bank has already refused my claim?
Even if your bank has refused your claim, you may still be eligible for compensation. Banks don’t always conduct thorough investigations or consider all the relevant factors. Our team will independently review your case and work to build a strong argument on your behalf.
Can I get my money back if someone used my debit card?
If your debit card has been used fraudulently, the regulations state you must be refunded immediately if you’ve had money taken from your account without your permission. You must report the loss of your debit card, or any unauthorised payments, as soon as possible.
How do I know if I’m eligible?
If a payment was made from a UK Bank Account to the fraudster, you are eligible to make a claim. If you are a resident of another country, then you are still eligible as long as the money was transferred from your UK Bank Account.
What Legal Code do the banks follow?
On 28 May 2019 UK Finance launched the Contingent Reimbursement Model Code for Authorised Push Payment Scams (‘Code’). This voluntary code (and to which the majority of the ‘big name’ banks have signed up) ensures that many victims of APP scams are reimbursed in full by their bank, provided that the victim has not acted with ‘gross negligence’ in making the payment. The Code applies to all personal customers and micro enterprises (an enterprise which employs fewer than 10 people and whose annual turnover and annual balance sheet total does not exceed €2m).
However, it is worth noting that any entitlement to any reimbursement under the Code will cover only the stolen funds and not any consequential loss claimed (for example, lost profits from a transaction for which the funds would otherwise have been used). For victims who fall outside the scope of the Code, seeking reimbursement of stolen funds from their bank can be more difficult.
What makes Claims Supermarket different?
- Specialist advisors are involved on every case and if necessary we will pay for specialist advice.
- Claims are professionally and individually prepared and are submitted with the relevant evidence to support such a claim.
- We believe that by taking this approach you can be confident that you have a claim with a strong prospect of success.
- Claims Supermarket will not charge you for the initial investigation and can work on a no win no fee to take a case forward.
What do I need to start my claim?
To get started, we’ll need some basic information about your case, such as the amount lost, the date of the incident, and any relevant correspondence with your bank. Our team will guide you through the process and let you know if any additional information is needed.
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Call: +44(0)3300 167 333
Email: info@claimssupermarket.com
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